Data Deletion Requests
You have the right to request the deletion of your personal data collected and stored by the Global Filipino App at any time.
How to Request Data Deletion:
- Send an email to techsupport@global-filipino.ph with the subject line: “Data Deletion Request”.
- Include the following information in your email:
- Full name as registered in the app
- Registered email address or Apple ID/Google account associated with your account
- Registered phone number
- Reason for deletion (optional)
- For verification purposes, we may contact you using the registered phone number or email address to confirm the request before proceeding.
What Will Be Deleted:
- Your account profile (name, contact number, authentication credentials)
- Your registered emergency contact details
- Device identifiers associated with your account
- Non-essential historical data tied to your account
What May Be Retained:
- Emergency event records (including location data from past SOS or crash/fall alerts) may be retained for legal compliance, audit, and public safety purposes as required by Philippine law.
- Anonymized or aggregated data that cannot be linked back to your identity may be retained for service improvement.
Processing Time: We will process verified data deletion requests within thirty (30) calendar days of receipt and send a confirmation email once completed.
Note: Deleting your data will deactivate your account and you will no longer be able to use the emergency dispatch features of the app unless you re-register.